CARELINK HEALTH CARE INC. supports a general policy of openness about personal data collection methods, and use of that data, as required under the current Privacy Legislation. We have adopted and implemented this Privacy Policy as part of our commitment to protecting our clients and client’s customers’ personal information from any misuse. This Privacy Policy applies to the storage, use and information gathering through all channels, which are currently or may potentially be used for data collection by Carelink Health Care. The channels covered by this document include, but are not limited to, web, phone, mail, e-mail and fax. Carelink Health Care has implemented specific policies and procedures and data management processes to ensure that personal information is collected, stored, retrieved and disclosed in a manner that permits clients to be informed about the use of their personal information.
PERSONAL INFORMATION
Carelink Health Care, in the regular course of business, collects data and information on behalf of a wide range of clients. The reasons for data collection are as diverse as our clients, and might include: assisting in resolving a customer query, supplying service information, capturing customer survey data, for account management purposes, registering to receive corporate updates, fulfilling an order for service, or customers taking part in other various customer consultation opportunities.
All Carelink Health Care Staff ensure that the information gathered for various service programs and initiatives are limited to the collection of personal information which is necessary for the specific use intended, and that the knowledge and consent of the individual is obtained for the collection, use or disclosure of personal information.
Clients can take comfort in knowing that all personal information gathered remains their personal property. Client information will vary from client to client and program to program, and may include name, address, phone number, e-mail address, and possibly some demographic information. The personal information captured shall be as accurate, complete, and up-to-date as is necessary for the purposes for which it is to be used
THIRD PARTY SUPPLIERS
In many situations, Carelink Health Care works with third parties who provide services including but not limited to the provision of internet services, data analysis and management, data keying and a variety of other services. Personal information may be shared or gathered by these third parties, in the course of providing these services to Carelink Health Care, however these organizations must also adhere to all Carelink Health Care’s policies specific to the privacy of personal information. In all instances, the data remains the property of Carelink Health Care’s clients.
LEGAL REQUIREMENTS / EXCEPTIONS
Carelink Health Care may disclose personal information if we are required to do so either by law, to comply with a legal process or government requests, or to protect the rights, property, or safety of Carelink Health Care, its’ customers, or the general publi
INDIVIDUAL ACCESS
Any request from any individual or organization is treated with the utmost respect for individual client confidentiality. Carelink Health Care will immediately contact the client to obtain consent for disclosure unless the client has previously consented in disclosures or agreements. This process ensures the right of the individual under the Privacy Legislation, as well as the client / service provider confidentiality agreements obtained at the initiation of service.
POLICY
Carelink Health Care’s policy on personal information usage is straightforward. Carelink Health Care is the sole manager of client owned data gathered or received in the course of delivery of personal support or nursing services. Carelink Health Care does not rent, sell, exchange or otherwise release data to anyone, other than to the client for whom personal care or nursing care is being provided. This Privacy Policy applies to Carelink Health Care, its’ employees, and its’ agents and representatives who may be assisting in the execution or support of service delivery.
SECURITY
Carelink Health Care uses a variety of security measures to protect against the loss, misuse, and alteration of the information in our possession. Carelink Health Care makes every reasonable effort to ensure that this personal information is maintained in a secure environment. Data is supported in-house on internally maintained servers and are protected by multi-level security including firewalls, the latest anti-virus software, and password protected access to client data.
You have Concerns….Contact Us
If you have any questions regarding this privacy statement, our business practices, or your dealings with us, please feel free to contact us at:E-mail: [email protected]
Mail: Carelink Health Care Inc.
4 Ritchie ln, Ancaster Ontario,
L9G 0H2
Phone: (905) 961-8498
